Privacy & Legal

Privacy Policy

Information We Collect

We may collect limited personal information when you:

• Submit an inquiry through our website

• Contact us by email or telephone

• Request information about our services

This information may include:

• Name

• Telephone number

• Email address

• General service inquiries

• Technical information such as IP address, browser type, and device information

In the ordinary course of providing services, we may collect information reasonably necessary to coordinate and deliver non-medical home support, including contact information and general service-related details.

We limit collection to what is reasonably necessary for the purposes identified.

Sensitive Information

Our website is intended for general inquiries about non-medical home support services. Please do not submit detailed medical diagnoses, health records, or other highly sensitive personal information through website forms or general email.

If additional information is required, it will be requested through appropriate channels and limited to what is reasonably necessary for the provision of services.

How We Use Your Information

We use personal information to:

• Respond to inquiries

• Provide requested information about our services

• Coordinate and deliver non-medical home support

• Improve website functionality and user experience

• Comply with legal obligations

We do not sell or rent personal information.

Disclosure of Information

We may share information with:

• Service providers who assist in operating our website

• Technology providers supporting hosting or analytics

• Legal authorities when required by law

Any third-party service providers engaged are expected to safeguard information appropriately.

Cookies and Website Analytics

Our website may use cookies or similar technologies to understand website performance and improve user experience.

You may adjust your browser settings to refuse cookies. However, some website features may not function as intended.

Data Retention

Personal information is retained only for as long as reasonably necessary to fulfill the purposes described in this policy or to comply with legal, contractual, or regulatory requirements.

When personal information is no longer required, it will be securely deleted or anonymized where appropriate.

Your Rights

Under applicable Canadian privacy legislation, you may request:

• Access to your personal information

• Correction of inaccurate or incomplete information

• Withdrawal of consent to the collection or use of your information, subject to legal or contractual restrictions

Where appropriate and where retention is not required by law, you may request deletion of your personal information.

Requests will be addressed within a reasonable timeframe in accordance with applicable law.

Terms of Use

By using this website, you agree to the following terms.

Website Content

The information provided on this website is for general informational purposes only and does not constitute medical, legal, or professional advice.

Heart to Hands Home Care provides non-medical home support services only.

Nothing on this website creates a contractual relationship unless confirmed through a formal written service agreement.

Intellectual Property

All website content, including text, logos, and design elements, is the property of Heart to Hands Home Care and may not be reproduced without prior written permission.

Limitation of Liability

While reasonable efforts are made to ensure website content is accurate and current, Heart to Hands Home Care makes no representations or warranties regarding completeness, reliability, or accuracy.

Use of this website is at your own risk. Heart to Hands Home Care shall not be liable for any direct or indirect damages arising from the use of this website.

External Links

This website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of external sites.

Contact for Privacy Requests

If you wish to access, correct, or inquire about your personal information, please submit your request in writing to:

Heart to Hands Home Care
Attn: Privacy Officer
Email: info@hearttohandshomecare.ca
Fax: (519) 707-4747

Privacy-related requests must be submitted in writing by email or fax to ensure appropriate identity verification and accurate documentation.

General service inquiries may continue to be directed by telephone at (519) 707-4747.